Terms and conditions
TERMS & CONDITIONS
The Big Teacher reserves the right to cancel or reschedule any of its courses. Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). The Big Teacher does not accept any responsibility for certificates expiring as a result of a cancelled course.
PAYMENT
Full payment is required prior to the classroom based course start date. The Big Teacher reserves the right to withhold certificates until full payment has been cleared, if you have agreed to our Easy Pay’ option. Consumers are required to make an initial payment at the time of booking.
COURSE FEES
All course are + VAT
COMPANY CANCELLATIONS
The full course fee will be charged for cancellations made less than 10 working days before the course start date. Cancellations can be received either by phone 0113 3200 779 or email sales@thebigteacher.com Courses start the moment you are enrolled on the course platform.
CONSUMER CANCELLATIONS
If you are booking as an individual you have 14days in which to cancel your booking from the date it was made, although there will be an administration fee of £75. For classroom based courses that are booked, the cancellation request must be received at least 10 working days prior to the course starting date. Cancellation requests made within this 10 working day period will be charged the full course fee. This does not affect your statutory rights. Courses start the moment you are enrolled on the course platform.
NON-PAYMENT
If non-payment of an invoice occurs 14 days prior to a course, we as a company reserve the right to cancel the course. If you have agreed to our ‘Easy Pay’ scheme, your agreed monthly payments will be taken securely and automatically via Auto-Pay starting from your initial course payment date and will continue until the outstanding balance is complete. Non-payment of your agreed monthly instalment plan (Easy Pay) will result in your course being blocked.
REFUNDS
If you choose to cancel your course you have 14days from the date the booking was made, a refund will be granted although there will be an administration fee of £75 per learner for each course.
FUTURE PAY
Payments can be set up by the customer and a recurring payment can be automatically taken on an agreed monthly basis, the customer may cancel the future payment at any time. All agreed payments must be received before a certificate will be applied for.
Contact details
Company Name: The Big Teacher LTD
Telephone: 0113 3200779
Email: sales@thebigteacher.com
