The full course fee will be charged for cancellations made less than 10 working days before the course start date. Courses start the moment you are enrolled on the course platform.
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen days after payment has been received.
To cancel your course you must send a signed, written notice via recorded delivery to our UK office, please call or email to confirm address. (Cancellations by telephone will not be accepted).
In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. online courses, that you have purchased, unless you have already started to download it.
For classroom based courses that are booked, the cancellation request must be received at least 10 working days prior to the course starting date. Cancellation requests made within this 10 working day period will be charged the full course fee. This does not affect your statutory rights.
You must also return any course related hard copy materials in their original packaging to us at your own cost and risk, and in a resalable condition. We strongly encourage you to send the course materials by recorded delivery so that you can track the return.
Upon receipt of cancellation notice and returned course materials at our address – and provided the course materials are, at our sole discretion, in resalable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.
All cancellations will be subject to a £75.00 cancellation (administration fee), which would be deducted from any refund due to you. Courses start the moment you are enrolled on the course platform.
Outside the standard Terms and Conditions cancellations may be considered on a case by case situation. In this case a cancellation fee equating to 50% of the remaining course balance will be charged. This fee will be requested as a one-off payment to settle the account.